Do you have a question or comment for us? Tap here and we'll get back to you as quickly as we can.

B2B Help Center

We aim to ship all orders within 10 business days of receiving payment. Also, sometimes delays can occur when we receive large quantities of orders at the same time.&#x200D;

We aim to ship all orders within 10 business days of receiving payment. Also, sometimes delays can occur when we receive large quantities of orders at the same time.‍

How long will it take to ship my order?

shipping

How many freebies will I get with my order?

What are freebies?

Are my freebies automatic?

Can you provide some strain information on the freebies I received?

How can I tell which strain my freebie seeds are if they’re in the same vial?

Why can’t I see freebies in my order confirmation?

What are the pack sizes for freebies? Can I get one of each freebie seed for my order?

What do you mean by featured freebies?

Which freebies will I receive?

Test B2B

freebies

Do you sell autoflowers?

How can I contact you?

Are you active on Social Media?

How should I store my products?

I have subscribed to the newsletter, but I am not receiving anything.

What do 'x' and 'bx' mean in a strain name?

What strain would you recommend for me?

What's the difference between the different lines?

general

Can I add something to an existing order?

Can I combine multiple orders?

How do I cancel my order?

I've provided the wrong address. What can be done?

What is Meph Math?

What is the current status of my order?

What voucher codes do you have?

When will X strain be back in stock?

Your X store doesn't have a strain that I'm looking for, can I order from one of your other stores?

ordering

Can you ship to PO Box Addresses?

How stealthy is your packaging?

How long will my order take to arrive?

How much does shipping cost?

What will my seed parcel look like?

How can I pay for my order?

I can’t see a charge from Mephisto Genetics on my bank statement?

My payment was declined but charges are still showing on my statement, why?

My payment was declined, what can I do?

What currency do you charge in?

payments

How do I earn Piggy Points?

How do I find out how many Piggy Points I have earned?

How do I spend Piggy Points?

I've ordered before but I have no Piggy Points, why?

What are Piggy Points?

Will using Piggy Points affect my freebies?

piggy-points

Is the Gift Card a physical product?

Will I receive freebies when I purchase a Gift Card?

gift-cards

Returns Policy

returns-policy

How long will it take to ship my order?Updated a year ago