Seeds are live products so need to be treated so with due care and attention. In our care they are stored correctly and have a shelf life longer than the time between reproduction runs.Before leaving our facility seeds pass several stages of quality control, and are subjected to at least two germination tests to ensure viability. Only once we see a germination rate higher than 90% do any seeds leave our facility for general sale.WE DO NOT GUARANTEE OR WARRANTY OUR SEEDS!There are many conditions whereby 90% germination rate will not be achieved, as mentioned above they are a live product and we're not thereto assist with germination once they are in your hands.However for all Mephisto Genetics direct orders we include extra seeds per pack and freebies with all orders to give you every chance possible to get successful results from our company. Think of these freebies and extra seeds as a friendly insurance.And these freebies are also not guaranteed, and we are under no obligation to replace any orders.Returning your orderWe would actually not wish for any seeds to be returned by post, as the journey though the postal system can be detrimental to these delicate live products.If you have any problems with your order then we suggest you contact us using the Orders and Returns page and (if possible) send us photos of the package and merchandise that has the problem, this way we're able to rectify the situation a lot quicker.Returning Other Items Purchased Through Our WebsiteIf you need to return other items like stickers or apparel bought on this website, for any reason we will swap or refund your item, under the following conditions:The item is unusedYou send us photos of the item, including packagingNo more than 21 days has elapsed since purchaseReturn postage costs are at your expenseIf you have any other problems or queries then feel free to contact us, using the Orders and Returns form and we will get back to you within a normal working day. Thank you
