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B2B Help Center

It isn&#x2019;t always obvious to us why a payment was declined. It could be something as simple as using the wrong billing address, or something more complex such as your bank restricting which regions you can purchase from.&#x200D;

It isn’t always obvious to us why a payment was declined. It could be something as simple as using the wrong billing address, or something more complex such as your bank restricting which regions you can purchase from.‍

My payment was declined, what can I do?

payments

How many freebies will I get with my order?

What are freebies?

Are my freebies automatic?

Can you provide some strain information on the freebies I received?

How can I tell which strain my freebie seeds are if they’re in the same vial?

Why can’t I see freebies in my order confirmation?

What are the pack sizes for freebies? Can I get one of each freebie seed for my order?

What do you mean by featured freebies?

Which freebies will I receive?

Test B2B

freebies

Do you sell autoflowers?

How can I contact you?

Are you active on Social Media?

How should I store my products?

I have subscribed to the newsletter, but I am not receiving anything.

What do 'x' and 'bx' mean in a strain name?

What strain would you recommend for me?

What's the difference between the different lines?

general

Can I add something to an existing order?

Can I combine multiple orders?

How do I cancel my order?

I've provided the wrong address. What can be done?

What is Meph Math?

What is the current status of my order?

What voucher codes do you have?

When will X strain be back in stock?

Your X store doesn't have a strain that I'm looking for, can I order from one of your other stores?

ordering

Can you ship to PO Box Addresses?

How stealthy is your packaging?

How long will it take to ship my order?

How long will my order take to arrive?

How much does shipping cost?

What will my seed parcel look like?

shipping

How can I pay for my order?

I can’t see a charge from Mephisto Genetics on my bank statement?

My payment was declined but charges are still showing on my statement, why?

What currency do you charge in?

How do I earn Piggy Points?

How do I find out how many Piggy Points I have earned?

How do I spend Piggy Points?

I've ordered before but I have no Piggy Points, why?

What are Piggy Points?

Will using Piggy Points affect my freebies?

piggy-points

Is the Gift Card a physical product?

Will I receive freebies when I purchase a Gift Card?

gift-cards

Returns Policy

returns-policy

My payment was declined, what can I do?Updated a year ago